What does a managed ecommerce agency do?

Weekday Assembly acts as an extension of your ecommerce team. Rather than simply building a Shopify store or running marketing campaigns, we manage every stage of your ecommerce operation—from Shopify development and performance marketing to merchandising, customer service, CRM and ongoing optimisation. Our goal is to help ambitious brands grow in Europe with one experienced partner instead of multiple agencies.

Can you help our brand expand into Europe?

Yes. Helping brands launch and grow across Europe is what we do. We support everything from Shopify localisation and multilingual storefronts to GDPR compliance, paid media, merchandising, logistics, customer service and local market strategy. Whether you're launching into one country or several, we help you scale with confidence.

Which ecommerce platforms do you work with?

We specialise in Shopify and Shopify Plus. Whether you're launching a new store, migrating from another platform, improving conversion rates or developing custom functionality, our team designs, builds and continually optimises Shopify stores that are built to grow.

What industries do you work with?

We primarily work with lifestyle, fashion and consumer brands that are looking to grow internationally. Our team has supported brands including Troy Lee Designs, YETI, Super73, JanSport, Deus Ex Machina, HUF Worldwide, Heelys and Santa Cruz Skateboards, helping them build stronger ecommerce operations across Europe.

Do you offer ongoing ecommerce support after launch?

Absolutely. We don't believe in a build-and-handover approach. After launch, we continue to support your business with technical development, conversion rate optimisation, SEO, paid media, merchandising, CRM, reporting and operational management. We become an extension of your team, helping your ecommerce business improve month after month.

Why choose Weekday Assembly instead of multiple specialist agencies?

Working with several agencies often creates gaps between development, marketing, operations and customer experience. Weekday Assembly brings these disciplines together under one team, giving you a single strategic partner responsible for your ecommerce growth. That means better communication, faster execution, clearer reporting and a joined-up strategy across every part of your online business.

Customer Service & Logistics - Services

Customer Service & Logistics

Where brand experience becomes real.

More than ever, great customer experience depends on the human factor.

You can have the best marketing in the world—but if the delivery experience falls short, customers won’t come back. In Europe, expectations around service and logistics are high, and getting it right is critical.

A warehouse aisle with tall shelves filled with boxes and products, some wrapped in plastic, and a forklift in the background.

Customer Support Management

We manage your customer service operations to ensure every interaction reflects your brand. That means timely, helpful, and consistent support across all channels. Whether it’s a simple question or a complex issue, your customers get the experience they expect.

Behind the scenes, we coordinate order fulfilment and warehouse operations to keep everything running smoothly. From order processing to delivery, we make sure your logistics setup is efficient, reliable, and scalable as you grow.

A blank white sheet of paper with a red line near the bottom edge.

A man with a beard wearing a green cap and denim jacket standing in a warehouse surrounded by stacked cardboard boxes on pallets.

Process optimisation is a big part of what we do. We look at how your current systems and workflows operate, identify inefficiencies, and improve them. The goal is simple—faster, smoother operations that reduce costs and improve customer satisfaction.

Returns and complaints are handled with care. These moments matter more than most—they’re where customer trust can be won or lost. We manage the process in a way that’s fair, efficient, and aligned with your brand values.

Collaboration is key. We work closely with your internal teams, logistics partners, and third-party providers to ensure everything is aligned. No silos, no miscommunication—just a joined-up operation that works.

The image depicts a blank off-white or cream-colored notebook or journal with a red line near the bottom edge and black rounded cover edges.

Process Optimisation

Interior of a large warehouse with high shelves stacked with boxes and pallets, a forklift in the foreground, and workers in the background.

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We also track performance across all areas of customer service and logistics. That includes response times, delivery performance, return rates, and customer satisfaction. With this data, we continuously refine and improve the experience.

Ultimately, our focus is on creating a customer journey that feels seamless from start to finish. From the moment someone places an order to the moment it arrives—and beyond—we make sure every touchpoint delivers.

Performance Monitoring

Our 3PL Partnerships

Here at Weekday Assembly, we work hand-in-hand with our sister company, Hectic Europe, to provide a truly comprehensive brand care experience. Hectic offers a bespoke, full service business model within the B2B space. By combining Weekday Assembly’s strengths with Hectic’s dedicated focus on wholesale channels, marketing, and logistics, they ensure your brand receives a complete, end-to-end e-commerce solution.

To elevate this offering, Hectic has recently launched a state of the art 40,000 sq.ft. warehousing and logistics space, allowing us to tailor our fulfilment services precisely to your brand's growing needs.

Our reach doesn't stop at the water's edge. Through our close partnership with RIF Europe, our premier European distribution partner, expanding into international markets has never been simpler. Strategically located just 10 minutes from Amsterdam Schiphol Airport, RIF Europe provides the ultimate gateway to the continent making it easier than ever for your brand to conquer the European market.